Cancellation policy

At BUY2EASY, we strive to provide a seamless shopping experience for all our customers. Our cancellation policy is designed to ensure clarity and fairness.

Please read the details below:  

Order Cancellation by Customers 

Before Dispatch:

Customers can cancel their orders free of charge before the order has been dispatched. To cancel, please log in to your account, navigate to the

"My Orders" section, and select "Cancel Order."  

After Dispatch:  

Once the order is dispatched, cancellation requests will not be accepted. You may opt for a return or refund as per our Return and Refund Policy.  

Order Cancellation by BUY2EASY 

We reserve the right to cancel orders in the following circumstances:  

- If the product is out of stock.  

- If there is a discrepancy in pricing or product details due to technical issues.  

- If the payment is flagged as suspicious or unauthorized.  

In such cases, the customer will be notified immediately, and any payment made will be refunded in full within 7-10 business days.  

Refund for Cancelled Orders  

- Refunds for cancelled orders will be processed to the original payment method used during the purchase.  

- The timeline for refunds may vary depending on your payment provider.  

Exceptions to Cancellation  

Certain items may not be eligible for cancellation, including:  

- Custom-made or personalized products.  

- Perishable goods, such as food or flowers, once prepared or dispatched.  

- Products marked as "Non-Cancellable" on the product page.  

How to Initiate a Cancellation Request  

- Log in to your BUY2EASY account.  

- Go to "My Orders" and select the order you wish to cancel.  

- Click on "Cancel Order" and follow the instructions.  

Alternatively, you may contact our customer support team at info@buy2easy.in mail to info@buy2easy.in or call us at 9811749210 for assistance.  

Important Notes  

- BUY2EASY reserves the right to amend this policy at any time. Changes will be updated on our website.  

- In case of disputes, our decision will be final.  

For further assistance, feel free to contact our support team.